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Project Goals:From the LSTA Statewide Leadership Project Plan: "This project will enable staff from public and academic libraries to cooperate in provision of virtual reference service to North Carolinians. The end users will be able to communicate via the Internet in live “chat” sessions with reference librarians. A single web interface will be developed as the starting point. The virtual reference software to be used, and the organizational model for sharing the work among partner libraries, will be based on efforts already in place throughout the country. The project will provide an opportunity to evaluate whether a collaborative virtual reference project is beneficial to users and libraries." |
TrainingNCknows' Questionpoint Training Page. Training sessions are available periodically in various locations. They are posted on the listserv.
ScheduleSchedule can be found here: http://www.247ref.org/ncschedule/libschedule.cfm Schedules are done three times a year based on the spring, summer and fall semesters. If you need to change your hours or notice errors, please alert the state coordinator. Substitutes can be found by posting your need to the listserv. |
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ListservsNCknows- This is a listserv for practicing participants of NCknows. It will be used to issue alerts, faciliatate conversation and allow for schedule/substitution requests. Questionpoint- Users of QP, monitored by OCLC and 247 staff. Useful but often technical. Dig_Ref- Hosted by VRD (Virtual Reference Desk), this list covers all manners of digital reference, including email. Livereference- This is a yahoo group devoted to covering issues related to virtual reference. Libref-L - "a moderated discussion of issues related to reference librarianship." |
Materials:24/7 Training Handout
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Virtual Reference LinksReference Renaissance |
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