Staff Pages

Project Goals:

From the LSTA Statewide Leadership Project Plan:

"This project will enable staff from public and academic libraries to cooperate in provision of virtual reference service to North Carolinians. The end users will be able to communicate via the Internet in live “chat” sessions with reference librarians. A single web interface will be developed as the starting point. The virtual reference software to be used, and the organizational model for sharing the work among partner libraries, will be based on efforts already in place throughout the country. The project will provide an opportunity to evaluate whether a collaborative virtual reference project is beneficial to users and libraries."


Training

NCknows' Questionpoint Training Page. 

Training sessions are available periodically in various locations. They are posted on the listserv.

 


Schedule

Schedule can be found here: http://www.247ref.org/ncschedule/libschedule.cfm

Schedules are done three times a year based on the spring, summer and fall semesters. If you need to change your hours or notice errors, please alert the state coordinator. Substitutes can be found by posting your need to the listserv.


 

Listservs

NCknows- This is a listserv for practicing participants of NCknows. It will be used to issue alerts, faciliatate conversation and allow for schedule/substitution requests.

Questionpoint- Users of QP, monitored by OCLC and 247 staff. Useful but often technical.

Dig_Ref- Hosted by VRD (Virtual Reference Desk), this list covers all manners of digital reference, including email.

Livereference- This is a yahoo group devoted to covering issues related to virtual reference.

Libref-L - "a moderated discussion of issues related to reference librarianship."


Materials:

24/7 Training Handout
Profiles form
NCknows Challenges Powerpoint
Goals and Dreams Powerpoint
State of Virtual Reference Powerpoint
Logos and Print materials
Marketing Materials
J. Pomerantz and C. McClure Evaluation

 


 

Virtual Reference Links

Reference Renaissance
Questionpoint Blog
Stephen Francoeur's Teaching Librarian Blog
Julie's Strangle Librarian Blog
Caleb Tucker-Raymond's Blog
Libraryh3lp blog


Help

  • Phil Blank- (919)  260-9931
  • For help from OCLC, call 1-800-848-5800, extension 5
  • OCLC's support page.